Transit Protection Guarantee
100% Transit Protection Guarantee
At Klay&Co, we take extraordinary care in crafting and packaging your aesthetic glassware, ceramics, and home decor. We know shipping delicate glass across Pakistan requires top-tier protection, which is why every single order is packed with custom multi-layer bubble wrap, reinforced corners, and heavy-duty box lining.
However, accidents during courier transit can occasionally happen. If your item arrives broken, chipped, or damaged, weβve got you covered, 100%.
Our Zero-Risk Replacement Promise
You never have to worry about paying for courier mistakes. If any item in your order arrives damaged, we will send you a brand-new replacement completely free of charge, with zero hassle.
How to Claim Your Free Replacement
- Inspect Your Parcel: Unpack your order as soon as it arrives.
- Take a Quick Photo/Video: Capture a clear photo or short unboxing video of the damaged item along with the outer shipping label within 24 to 48 hours of delivery.
- Reach Out to Us: Send the photo or video along with your Order Number to +92 3169761753
Once verified, our support team will dispatch your replacement within 24 business hours. No tedious return shipping required. We make it completely effortless so you can enjoy your Klay&Co pieces without stress.